What Is It?
The aerospace industry understands that the needs of the maintenance, repair and overhaul (MRO) segment are different from those of the original equipment manufacturer (OEM) segment. Products are designed to perform for 50 years or more, so proper maintenance is crucial for safe operation.
The AS 9110 standard addresses MRO requirements. Effective implementation will provide a robust system to ensure safety, reliability and airworthiness.AS 9110 is based on ISO 9001:2000 but has nearly 100 additional requirements specific to the aerospace MRO industry.
AS 9110 specifies requirements for a quality management system when an organisation needs to provide products and services, or enhance customer satisfaction, in compliance with statutory and regulatory requirements.
Context of the Organisation
The organisation must understand the external and internal factors that may affect its ability to achieve the desired results.
Leadership is critical to a quality management system’s success, requiring visible commitment, clear communication and strong customer focus.
Planning must address quality objectives; risks and opportunities; and change management.
The organisation must ensure it has sufficient resources, competence, awareness, communication and documented information to successfully implement a quality management system.
Operational planning and control includes determining requirements and processes, managing risk and ensuring safety.
The organisation must determine what is to be monitored, how and when it will be measured and how the results will be analysed.
AS 9110 requires a commitment to continuous improvement, managing nonconformities, enhancing customer satisfaction and taking corrective action when required.