What is Business Excellence and how training unlocks your business transformation journey

Discover the pathway to Business Excellence

What is Business Excellence and how training unlocks your business transformation journey 

Organsiations invest large amounts of time and budget to business transformation projects. As these large-scale projects hold significant potential to completely shift the direction of your organsation, every effort must be made to ensure you are not only on the path towards business transformation, but business excellence. 

Recently at the Operational Excellence Roadshow, hosted by Public Sector Australia, we heard many organsations share stories of business transformation with varying degrees of success. It turns out that transformation projects that succeed, orient their entire process around their people, and how they can succeed from the project. The technology is there to improve the lives of your employees, customers and stakeholders. 

In fact, the organsations that succeed, have mapped out not only the business transformation process, but also the relevant training required to bring your people along the journey. 

At Intertek SAI Global, we partner with organisation at every step of the transformation, to empower your team to achieve excellence. We know that your leaders will need relevant training to project manage and bring organisational direction to motivate and align diverse teams. 

This article aims to map out the most relevant training for your team, at every step of the transformation process. 

What is business excellence? 

Business excellence is the continuous improvement of an organisation’s performance through the application of best practices, quality management systems, and effective leadership. It goes beyond just achieving business goals; it’s about creating a culture of excellence that permeates every aspect of your organisation. 

The importance of training in business transformation 

Training is a critical component of any successful business transformation. It ensures that your team has the knowledge and skills needed to adapt to new processes, technologies, and organisational cultures. The right training can make the difference between a successful transformation and one that falls short of its goals. 

Stages of transformation and how training equips your team at every step 

Journey to business excellence

As your business moves through each stage of the journey ensure you match the right training program to develop, encourage and skill up your people to get the most effective outcome for your transformation investment.  

Here is a snapshot of some of the courses that match the stage of your project and bring your team along the journey. 

View the Pathway to Business Excellence Infographic.

STAGE 1: PEOPLE 

The objective for stage one is all about your people. You are aiming to prepare your team for transformation by: 

• Enabling your people
• Review
• Strategy 

This is the enablement phase where you want to prepare for the transformation across every aspect of your business operations.  

Training for stage 1: Business fundamentals training 

• Quality Management System Foundation
• Lead & Communicate with Influence
• Psychological Health and Safety at Work ISO 45003:2021
• ISO/IEC 42001:2023 Artificial Intelligence Foundation
• ISO/IEC 27001:2022 Foundation in Information Security Management 

STAGE 2: OPERATIONAL REVIEW 

Objective: Assess the systems and processes of the organsation and the future state you wish to achieve with this project. 

• Review current state  

• Identify desired outcome  

• Identify gaps 

This is the Process Phase, where you look at where the business is currently, and where you want to be in the future. The gap between the two is what shape the areas you focus on to improve your systems and processes.

Training for stage 2: Identifying Gaps (Defining current state & outlining desired state) 

• Process mapping 
• Root Cause Analysis
• Risk Management Foundation
• Implementing Enterprise Risk Management
• Implementing a Quality Management System 

STAGE 3: BUSINESS EXCELLENCE 

Objective: Achieve business transformation with improved business processes, efficiency and productivity. 

• Improving customer outcomes  

• Optimising efficiency 

• Increasing productivity 

This is the Optimisation Phase, where you map out areas for improved efficiency across your business operations. 

Training for Stage 3: Business Excellence 

• Lean Six Sigma Green Belt 

• Lead & Communicate with Influence 

• Lead and Develop Critical Thinking Teams 

• Integrated Governance, Risk Management, and Compliance 
• Implementing a Quality Management System 

STAGE 4: CONTINUOUS IMPROVEMENT 

Objective: As your culture evolves, constantly review for areas of improvement. 

Stage 4 is the Reflect and Review phase where you continue to evolve and improve across every aspect of your business operations. 

Training for Stage 4: Continuous Improvement 

• Internal Auditor Training
• Lead Auditor in Quality Management System
• Diploma of Quality Assurance (QA)
• Diploma of Leadership & Management 

Start your journey to Business Excellence today

If you want to empower your team at every stage of the transformation journey, start with the right training. Reach out to our team to map out the most relevant training for your team at every stage.